Shipping policy
Shipping Policy
Order Processing Time
• Orders are processed and dispatched within 2-3 working days of receipt and payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods and Delivery Times
• Standard UK delivery typically takes 3-5 working days after dispatch.
• Expedited shipping options may be available at additional cost, with delivery within 1-2 working days.
• International shipping times vary depending on destination and customs clearance, generally 7-14 working days for Europe and longer for other regions.
Shipping Costs
• Shipping costs are calculated at checkout based on order weight and destination.
• Free standard shipping may be offered as a promotion or on orders over a specified amount.
• Order Tracking
• Customers will receive an email with a tracking number within 1 business day of dispatch.
• Tracking information allows customers to monitor delivery progress.
Lost or Delayed Shipments
• We are not responsible for delays caused by the carrier or customs.
• If an order is lost in transit, please contact us within 14 days of the expected delivery date for assistance.
• We will investigate missing orders and may offer a replacement or refund at our discretion after verification.
Damaged Goods
• Inspect all deliveries upon receipt; report damaged or defective items within 48 hours.
• We will arrange for replacement or refund for valid claims of damage during shipping.
Customer Responsibilities
• Customers must provide accurate shipping address details.
• Incorrect or incomplete addresses may cause shipping delays or non-delivery for which we are not liable.